Everyone who walks through our door has had a different journey and needs something different from us. So we don't start with a programme. We start with a conversation.
Within your first 48 hours, your keyworker will sit down with you. Not to fill in a form — to ask where you are in your life, what you're finding hard, and what you'd like to work toward.
Out of that conversation you'll build a support plan together. It's yours. It reflects your goals, your priorities, and the speed you want to move at. It's reviewed regularly and it changes when you do.
Some people arrive ready to get going. Others need time just to feel safe before they can think about next steps. Both are completely fine.
Whatever you want help with, and nothing you don't.
Help with Universal Credit and Housing Benefit claims, dealing with debt, and building confidence with money — so you feel in control of it rather than buried by it.
Cooking, cleaning, looking after the place, understanding a tenancy agreement. The everyday things that make living on your own achievable rather than frightening.
Getting registered with a GP, mental health support, substance misuse services — and someone to come with you to appointments if you'd rather not go alone.
CVs, job searching, volunteering, courses. When you're ready and not before — nobody will push you toward work before you're stable.
From early on, you'll start building toward a place of your own — at your pace. What kind of home, what area, what support you might still want when you get there.
Sometimes the most useful thing is someone to think out loud with. That counts as support too, and you don't need an appointment for it.
Support isn't fixed. If you arrive in crisis you'll get more of it. If you're settled and something knocks you back, it steps up again — no questions, no penalty.
Around 4–7 hours a week
Several keyworker contacts a week, help dealing with other agencies, and hands-on support while things feel like a lot.
Around 2–4 hours a week
A weekly session, plus budgeting, health appointments and tenancy skills as you work things through.
Up to 2 hours a week
A weekly check-in, help keeping your benefits straight, and move-on planning when it feels right.
These hours are how we plan our staffing — they're not a limit on you and they're not an entitlement you have to justify. What matters is that you get what you need, and that you never feel processed through a system.
Safety planning, an IDVA working alongside you, help getting legal protection, and MARAC involvement where it's needed. You'll be believed, respected and safe.
Relapse prevention, peer support and mutual aid groups, and a house that supports recovery rather than undermining it. A setback won't be held against you.
Help meeting licence conditions, probation liaison, and a structured resettlement so you've got a stable base to build from.
Transition support, independent living skills, and planning what comes next. If you've got no safety net, we'll be it while you find your feet.
The journey page walks through it, stage by stage.